Referral Process
At Shalvah Carers, we believe in making the referral process as simple and transparent as possible. Our team is here to guide you every step of the way, ensuring that you receive the care you need without unnecessary delays or complications.
How to Refer a Client
Step 1:
Initial Contact
Get in touch with us by phone, email, or via our website to discuss the care needs of the person you are referring. Our team is available to answer any questions and help guide you through the process.
Step 2:
Care Needs Assessment
After initial contact, we will arrange a care needs assessment. This can be done in person or via phone, depending on what works best for the individual. During this assessment, we will discuss medical needs, personal preferences, and the level of care required.
Step 3:
Creating a Personalized Care Plan
Based on the assessment, our team will develop a personalized care plan tailored to the individual’s needs. This plan will outline the type of care required, the frequency of visits, and any special instructions or preferences.
Step 4:
Carer Matching
Once the care plan is in place, we will match the individual with a carer who is best suited to their needs and personality. We take great care in selecting the right carer to ensure compatibility and comfort.
Step 5:
Start of Care
After matching the carer, we will begin delivering the agreed-upon care. Regular follow-ups will be conducted to ensure the care provided meets expectations and to make adjustments if necessary.
Step 6:
Ongoing Support and Communication
Our team will stay in regular contact with you and the person receiving care to ensure that everything is running smoothly. We encourage open communication to address any concerns or changes in care needs.
Making a Referral
Referring someone to Shalvah Carers is easy. Simply contact us via the form on our website, or call us at [Phone Number]. Our team will guide you through the process and ensure that the person you are referring receives the best care possible.
Personal Care & Wellbeing
- Assistance with Personal Hygiene – Bathing, showering, grooming, and dressing
- Medication Support – Reminders, administration, and prescription collection
- Continence Care – Assistance with toileting, catheter care, and incontinence support
- Mobility Support – Help with walking, transfers, and using mobility aids
Home & Domestic Support
- Laundry & Ironing – Washing, drying, and ironing clothes and bed linen
- Shopping Assistance – Grocery shopping with or for the client
- Home Safety & Organisation – Tidying up and ensuring a safe living environment
Social & Community Engagement
- Companionship & Emotional Support – Reducing loneliness through friendly conversations and engagement
- Accompanying to Social Activities – Support to attend clubs, religious services, and social events
- Technology Assistance – Helping clients use smartphones, video calls, or emails to stay connected with family
Specialist Care
- Post-Hospital Recovery Care – Supporting individuals after surgery or hospital discharge
- Administrative & Appointment Assistance – Booking and managing GP, dentist, and specialist appointments
- Assistance with Letters & Forms – Reading and responding to important documents
Mental Health & Emotional Wellbeing Support
- Emotional Support & Companionship – Providing a listening ear and social interaction to reduce loneliness and isolation
- Routine & Structure Support – Helping individuals establish a daily routine to promote stability and mental wellbeing
- Encouragement & Motivation – Supporting clients to engage in positive activities such as hobbies, light exercise, or social outings
- Assistance with Appointments – Helping clients attend therapy, counselling, or psychiatric appointments
- Medication Reminders – Ensuring individuals take their prescribed mental health medication as directed
- Crisis Prevention & Early Intervention – Monitoring wellbeing and recognizing signs of distress to seek timely support
- Signposting & Advocacy – Helping individuals access mental health services, benefits, and community resources
- Support for Clients with Conditions such as Anxiety & Depression – Providing reassurance and helping individuals build confidence
Let’s Talk About Your Care Needs.
Contact us today to find out how we can support you or your loved one.
